We were looking to deliver training across a broad range of geographies and settled on developing YouTube videos. We couldn’t be happier with the quality produced by Bell Training Solutions and were delighted with their professionalism and collaborative approach.

We originally engaged Nat three years ago, to deliver face-to-face training to around 80 staff in a new IT system and to provide us with video and online user guides.
Since that project, we haven't seriously considered working with any anyone else to deliver training for our clients. Here's why.

After Nat ran her first few sessions, we received overwhelmingly positive feedback from attendees.
The post-training take-up on the self-service training materials Nat provided well and truly exceeded our expectations.
Finally, we got a lot more from Nat than we would typically expect from an IT systems trainer.

Training for us, is part of a broader customer experience framework which includes areas such as customer engagement, user support and getting the systems that we implement set up in the best possible way for end users.
Our customers tend to be from larger enterprises where they're already pretty used to doing regular training in different systems.
Many of the people who attend the training often 'meet us' for the first time via their training sessions with Nat. They get immediately, that what we are offering is different, more ambitious. We can see from the training feedback that they come away from Nat's training sessions with a greater sense of optimism about taking on a new system.
So in that, Nat set's us up for success with the rest of what we do next.

Finally, we have fun working with Nat, which is something we are pretty serious about at Infotecture. Our Customer Engagement, Support and Solution Deployment teams really enjoy Nat's willingness to collaborate closely them, ensuring that the end-to-end experience is one that delights our end users.

I’m thrilled with the training that Nat has developed for Ignitis. She is able to effortlessly take our ideas and concepts and convert them into repeatable professional training courses for us to deliver to our clients. I consider Nat as a valuable extension of our team and love working with her to deliver great results!

I’d thoroughly recommend Nat to anyone who wants to improve the quality of their existing training materials or develop new courses for their business.

RMIT engaged Nat to design and develop a face-to-face and online training program for an IT system and deliver it to a wide range of academic and professional staff in Melbourne and Vietnam.

We were extremely impressed with the speed at which Nat grasped the IT system, undertook the needs assessment and developed the program material, as well as the quality of the training that was delivered. For many users, Nat was the 'face' of the system deployment, and was excellent at developing positive relationships and a positive view of the project itself.

Nat is very reliable, self directed, a fantastic communicator and trainer and sets the highest quality standards for herself, for the teams she is working with, and for the training being delivered. We highly recommend Nat and hope to work with her again.

Nat worked long hours and put in every effort to ensure the training provided was professional and effective. Nat took on a change management role in her training and provided extensive follow up support that ensured the successful business rollout.